Available in: All 50 U.S. States
Virtual Primary Care Solution telehealth services provided by Walmart Health Virtual Care, offers valuable services to help members save money on routine healthcare costs. Members can enjoy virtual primary care benefits all year for about the cost of one routine in-person visit along with virtual urgent care visits & talk therapy, lab work & imaging, ongoing chronic care management, & continuity of care.
Monthly Membership Subscription Cost:
$30 for an for Individual
$60 for Individual+1 or Family
Telehealth services provided by
$0.00 Visit Fee* to all Members
*$0 virtual primary care visit capped at five per individual, per month. Each virtual primary care visit above the cap will be charged at Walmart Health Virtual Care (WHVC)'s then-current standard primary care visit fee rate, which will be collected at the time of service.
WHVC's Primary Care Solution gives members access to preventive, ongoing or situational care you need without the financial stress. The average wait time for an initial in-person appointment is 24 days. With Virtual Primary Care, members have access to their chosen PCP within as little as 72 hours.
CHOOSE YOUR PROVIDER
Members are able to select a Walmart Health Virtual Care provider from a team of providers licensed in their state. When choosing a provider, members can review a detailed bio that includes the provider's certification, experience and other relevant information.
Through partnerships with Quest, LabCorp, Green Imaging, and more, members have access to labs and imaging that can be paid for through insurance or with cash. Virtual Wellness visits are available to members once every 12 months at no cost. (Six lab tests are included* with the wellness visit, such as complete metabolic panel or clinical urine tests, when using Quest or LabCorp for tests ordered by the PCP.)
*Wellness Lab tests are paid for by HealthyAmerica and not by you. Not available to patients in NJ, NY and RI.
WHVC's Virtual Primary Care Solution allows members to receive ongoing treatment and medication* for a wide range of chronic conditions including diabetes, asthma, arthritis, anxiety, COPD, and high blood pressure.
*When medically necessary, WHVC’s providers (except therapists) can submit a prescription electronically for purchase and pick-up at your local pharmacy. WHVC’s providers will not prescribe elective medications, narcotic pain relievers, or controlled substances. WHVC’s providers are each licensed by the appropriate licensing board for the state in which they are providing services and all have prescriptive authority for each of the states in which they are licensed.
Continuity of care is essential for improving health outcomes and lowering overall healthcare costs. With easy access to a dedicated virtual primary care provider, a care team that is available 24/7, and an orientation around holistic care, members can get the care and direction they need for their ongoing health.
Professional and compassionate care navigators are available for a call or chat to help members sign up, coordinate medical care, facilitate intelligent referrals and in-person care, and answer administrative questions - giving members the personal attention they want and need.
VIRTUAL URGENT CARE VISITS
Ideal for common illnesses and minor injuries like allergies, flu symptoms, sinus symptoms, UTIs and more.
Quick Virtual Urgent Care Facts
VIRTUAL TALK THERAPY VISITS
Walmart Health Virtual Care's national provider team of licensed professional counselors, clinical social workers, marriage and family therapists are there to help with common teletherapy issues like abuse, anxiety, stress and more.
Quick Virtual Talk Therapy Facts
$0 therapy visits are capped at five per individual, per month. Each therapy visit above the cap will be charged at Walmart Health Virtual Care’s then-current standard therapy visit fee rate, which will be collected at the time of service. $0 virtual primary care visits are capped at five per individual, per month. Each virtual primary care visit above the cap will be charged at Walmart Health Virtual Care’s then-current standard virtual primary care visit fee rate, which will be collected at the time of service.
AUDIO OR VIDEO APPOINTMENTS
Certain state laws require video visits. If you are in a video-only state, the video-only option will show in your portal. If you are in a state that allows audio or video, both options will be available to choose in your Walmart Health Virtual Care portal.
If a patient in a video-only state encounters an emergency or has certain technology limitations, they will not be denied service and can continue to use audio-only when clinically appropriate.
See State-by-State Requirements:
New Virtual Urgent Care AI Program
With WHVC's new Virtual Urgent Care AI program, the intake process is now simpler. Clinical questions will be asked during the screening during intake. The provider receives this information prior to the visit and then when the provider conducts the visit, the visit will focus more on the member's needs.
How it Works
SCHEDULE A VISIT
Set up your account using the link provided on your member portal. After set-up, log in to Walmart Health Virtual Care Member Portal to schedule a visit.
SPEAK WITH A PROVIDER
After initial intake questions related to the reason for the visit request, a provider will connect with you (either by phone or video, depending on your state and your request selection).
RECEIVE CARE OPTIONS
After provider assesses your concerns, they will recommend treatment options which could include prescription medication^ when medically necessary or a referral to an in-person provider.
It is important that you set up your account using the VPC link provided on your ID card. If you set up your account directly without using either the VPC link provided, you could be charged for visits.
Walmart Health Virtual Care (WHVC) offers medical consultations and talk therapy services via telehealth to patients nationwide. Telehealth services may vary by state. Services are provided in accordance with state law by licensed health care professionals, subject to the licensed professionals’ judgment. When medically necessary, WHVC providers may prescribe medication that can be picked up at a pharmacy of the patient’s choice; WHVC does not guarantee that a prescription will be written. WHVC is not a pharmacy or prescription fulfillment warehouse. WHVC is not an insurance product. Virtual Urgent Care visits are not a replacement for a primary care physician.
^When medically necessary, WHVC’s providers (except therapists) can submit a prescription electronically for purchase and pick-up at your local pharmacy. WHVC’s providers will not prescribe elective medications, narcotic pain relievers, or controlled substances. WHVC’s providers are each licensed by the appropriate licensing board for the state in which they are providing services and all have prescriptive authority for each of the states in which they are licensed.
Save on prescriptions at a participating retail pharmacy with the Retail Prescription Discount card. On average, you'll save 15% off the cash price for Brand drugs and 40% off Generic drugs. In the event a pharmacy's price is lower than our discounted price, you will always receive the lowest price available. Use the web tool to locate a participating pharmacy, get your discounted pharmacy pricing and research your drug and cost-effective alternatives.
THIS IS NOT INSURANCE. IF YOU PURCHASE THIS PRODUCT, YOU ARE SIGNING UP FOR A MONTLY MEMBERSHIP SUBSCRIPTION.
Read the brochure carefully. This is a brief description of telehealth services (virtual primary care physician, virtual urgent care and virtual talk therapy visit) provided by Walmart Health Virtual Care (WHVC); and a prescription discount program provided by Paramount RX®; and is not an insurance contract. This is not a qualified health plan under the Affordable Care Act (ACA). Some services may be covered by a qualified health plan under the ACA. This plan does not meet the minimum creditable coverage requirements under M.G.L.c. 111M and 956 CMR 5.00. This is not a Medicare prescription drug plan. Under the prescription discount card available as part of this product, discounts are available at participating providers for prescription services. The plan does not make payments directly to providers. The plan member is obligated to pay for all services at participating providers. The range of discounts will vary depending on the provider, specific medication, and geographical area.
While we believe you will be pleased with your overall membership product, we cannot however warrant or guarantee the performance of any service. Services and product cost are subject to change. Product features and availability may vary by state. For billing, customer service, fulfillment or membership questions, contact us at 866-438-4274.
You might see references to MeMD® in the guide or on the Walmart Health Virtual Care link and portal. MeMD® is making the shift to their new name, Walmart Health Virtual Care.
Walmart Health Virtual Care, Paramount RX®, and HealthyAmerica are separate legal entities and have sole financial responsibility for their own products.