OVERVIEW & FAQS
CANCELING & REFUNDS
MONTHLY DRAFT ISSUES
BILLING TPA
BILLING FORMS
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Managing your Benefit Boost subscription has never been easier. Our dedicated billing webpage is designed to give you seamless access to all the tools and information you need to update your subscription details, handle payment inquiries, and receive prompt answers to any billing-related questions. Whether you're seeking to modify your Subscription, update your payment method, or simply ask questions, our user-friendly billing page and member portal ensures a smooth and hassle-free experience. Dive into our comprehensive range of support options and enjoy the convenience of managing your subscription with confidence.
Healthy America Insurance Agency, Inc. and H A Partners, Inc. are Third-Party Administrators (TPAs) for all Benefit Boost Subscriptions. Below, you will find answers to some of the frequently asked questions regarding payment and billing.
| Billing FAQ Category | FAQ Description |
|---|---|
| Bill Frequency: How Often Are You Drafted |
All billing through our TPAs draft membership dues and premiums on a monthly basis until the plan is cancelled by the member. |
| Payment Type Accepted: What payment type can I use |
We accept Bank Draft (EFT) or credit card payments. The credit cards accepted are: Amex, MasterCard, or Visa only. |
| Bill Descriptor: Identifying Text On Statement |
The bill descriptor used on your statement is UBAGAP8664384724. The number 8664384274 in the descriptor is our phone number. |
| Security Protocols: How Safe Is My Billing Information |
Our billing systems are PCI-DSS Certified with quarterly scans. We are SOC 1 & SOC 2 certified and have Firewalls & Password Protocols. |
| Recurring Drafts: When Am I Going To Be Drafted |
Effective dates with the 1st of the month bill recurring drafts on the 5th of every month (or next available business day if weekend or holiday) Effective dates with the 15th of the month bill recurring drafts on the 15th of every month (or next available business day if weekend or holiday) |
| Cancellation: What Do I need To Do to Cancel |
If you changed your mind or no longer need the plans, you can cancel easily using our quick form or call us at 866-438-4724. |
We hope this FAQ section helps answer your questions regarding payment and billing. If you need further assistance, please don't hesitate to reach out to us.
Cancelling your membership is a straightforward process. You have two convenient options to choose from:
We strive to make the cancellation and refund process as smooth as possible. If you have any questions or need further assistance, please do not hesitate to contact our support team. Your satisfaction is important to us, and we are here to help.
Members can cancel Benefit Boost Subscriptions at any time. Subscription fees will continue to be drafted monthly until cancellation is confirmed.
Please be aware that Benefit Boost Subscriptions are drafted monthly until cancellation. It is your responsibility to regularly review the transactions on your account each month and initiate cancellation when desired. Each month, we pay for the membership benefits and services on your behalf, regardless of whether you use the membership benefits and services.
If you have any questions or require assistance during the cancellation process, please do not hesitate to reach out to our customer service team. We are here to help and ensure your experience with us is satisfactory.
We want you to have complete peace of mind with your enrollment. That's way we offer a 30-Day Satisfaction Assurance Policy. If for any reason you are not completely satisfied with your enrollment, simply notify us anytime up to thirty (30) days after your Effective Date. You can cancel and receive a full refund of all Subscription dues paid. This policy ensure that you have the flexibility to evaluate the benefits and services provided without any financial pressure.
If you have any questions or need further assistance regarding the 30-Day Satisfaction Assurance Policy, feel free to contact us at 866-438-4274. Our customer service team is always happy to assist you and address any concerns you may have. Your satisfaction is our top priority, and we are committed to ensuring your enrollment experience meets your expectations.
Before finalizing your Benefit Boost Subscription, we recommend thoroughly reviewing the terms, conditions, and privacy notice to ensure a comprehensive understanding of your benefits and the protection of your personal information.
When issues such as Non-Sufficient Funds (NSF) or other drafting problems arise, we take several steps to help resolve them and maintain your membership benefits:
Notification Process Resolution Steps Impact of Lapsed CoverageTo avoid disruptions and the lapsing of your enrolled Subscriptions, please contact us as soon as possible if you receive a notification about a drafting issue or NSF. Call us at 866-438-4274 at your earliest convenience. Your prompt response is crucial to maintaining your Benefit Boost Subscription benefits and services.
For managing your Benefit Boost Subscription billing, there are two trusted Third Party Administrators (TPAs) available, depending on your state of residence. Healthy America Insurance Agency, Inc. (HealthyAmerica) or H A Partners, Inc. (HAPI) are dedicated to providing exceptional service and support. Our TPAs ensure that all billing processes are handled with precision and efficiency, offering you peace of mind when it comes to managing your payments. Whether you are updating your payment information, addressing a billing inquiry, or seeking clarification on charges, our TPAs are equipped to assist you promptly.
If you need to discuss any aspect of your billing, please reach out to our designated TPA for your state. HealthyAmerica or HAPI will be your point of contact for all billing-related inquiries. You can contact them via:
Please ensure you have your subscription details at hand when reaching out to facilitate a smooth and efficient service experience.
We understand that billing can sometimes be confusing, which is why we've compiled a comprehensive list of frequently asked questions to guide you. Visit our Billing FAQs section to find answers to the most common inquiries. Whether you're curious about payment methods, billing cycles, or how to update your account information, our FAQ section is designed to provide clear and concise answers. If you require further assistance, our TPAs are always ready to help resolve your questions.
We offer a variety of billing forms to cater to your needs. Most forms are online forms encrypted to protect your information. Jump to these sections General Billing Questions, Update Bank Draft Information, Update Credit Card Information, or Secure Email Upload.
Exciting updates are on the horizon for our member portal! Soon, you'll be able to update your account details directly through the portal, providing a more streamlined and efficient experience. While these enhancements aim to make managing your subscription even easier, rest assured that the option to use our traditional forms will remain available for those who prefer it. Stay tuned for these improvements, designed to offer you increased flexibility and convenience in managing your Benefit Boost Subscription.
When you have billing questions, we offer multiple ways to assist you in finding the answers you need. Here are the guidelines and options available for submitting your inquiries: General Billing Questions Form, Call us Directly, or access the Member portal to use additional forms and resources to address your billing questions. We are dedicated to providing you with the support you need.
For members who wish to change their billing method from a credit card to bank draft (EFT), or need to update their existing account information, we offer a straightforward process to ensure your billing details are current and accurate. If you have any questions or encounter any issues while changing your banking information, please do not hesitate to contact our customer service team.
For members wishing to switch their billing method from bank draft (EFT) to a credit card, or for those who need to update their existing credit card information, such as a new card number, expiration date, or CVV code, we've made the process simple and secure. If you have any questions or encounter any issues while updating your credit card information, please call our customer service team.
When submitting any attachments or any PDF forms, it is crucial to ensure your personal and financial information remains protected. We provide a secure method to upload your forms or attachments using Sharefile, our secure email upload link. If you have any questions or encounter issues while uploading your forms or attachments, please do not hesitate to contact our customer service team.
If you have any questions about billing or the plans you are enrolled, please contact us at 866-438-4274. Our customer service team is happy to assist you and provide further information to ensure you make informed decisions regarding your membership.
We value your membership and are dedicated to providing you with exceptional service and support. Thank you for choosing us as your membership provider.
Benefit Boost Subscription services, benefits and programs are not insurance.