FAQS & ARTICLE OVERVIEW
BB FAQS
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Embark on an enlightening journey through the cosmos of information with our Benefit Boost Helpful Articles and FAQs page. Here, you'll discover a galaxy of insightful articles and essential links that illuminate the path to understanding our program. Whether you're seeking answers to frequently asked questions or craving in-depth knowledge, our resource hub is your guiding star. Prepare for lift-off into a universe where clarity and comprehension are just a click away, as we help you navigate the vast expanse of Benefit Boost with ease and confidence.
The Benefit Boost Subscription Program FAQs section is your launchpad for navigating the universe of our flexible health and wellness offerings. Designed to provide stellar clarity and assistance, this comprehensive guide addresses common questions about subscription options, payments, services, and more. Whether you're preparing for liftoff or already orbiting as a member, these FAQs are crafted to enhance your journey, ensuring you have all the information needed to make informed decisions about your health trajectory with Benefit Boost.
| BB FAQ QUESTION | BB FAQ ANSWER |
|---|---|
| 1. What is Benefit Boost? | Benefit Boost is a flexible subscription program offering a range of health and wellness services. Designed to complement or stand alone from traditional insurance plans, it allows members to customize their health solutions based on individual needs and preferences. |
| 2. How does BB differ from Traditional Insurance? | Unlike traditional insurance, Benefit Boost provides a la carte and bundled non-insurance subscription options focused on health and wellness. Benefit Boost offers members the flexibility to choose specific non-insurance health and wellness services without the complexities of insurance claims. It focuses on convenience, affordability, and personalized care. |
| 3. Who can join BB program? | Anyone looking to enhance their health and wellness journey can join in the United States. Whether you have existing insurance or are seeking additional support, Benefit Boost offers accessible solutions tailored to various lifestyles. Benefit Boost Subscriptions are available in all 50 U.S. states, however some services may not be available in all states. |
| 4. What are available Subscription options? | Benefit Boost offers two main formats: A la Carte Subscriptions, where you pick and choose individual services, and Bundled Packages, which offer comprehensive service collections at a discounted rate. Visit here for details. |
| 5. Can I see any doctor or go to any urgent care with HC2U? | No, you cannot directly choose or visit any doctor or urgent care facility with HC2U. There is no link to a participating network for selecting care. All HC2U programs require members to first contact the Patient Advocacy Line (PAL) for initial triage. The PAL will provide guidance on available options and arrange the necessary appointment for you. After the appointment is set, you will attend the visit and pay the appropriate access fee at the time of service. It’s important to note that appointments must be made through PAL, and they are available Monday through Friday, from 7 AM to 6 PM CST. You can locate the PAL Phone number on the Member Portal or your member guide. |
| 6. How can I subscribe to BB? | You can subscribe to Benefit Boost by visiting our enrollment link to select the services or packages that best meet your needs, or you can receive assistance from an agent if you prefer. The enrollment process is straightforward and user-friendly. Learn more about the enrollment process. |
| 7. Is registration required before using certain services? | Yes, some services within the Benefit Boost Subscription Program require prior registration before use. For example, you must register for services like Lyric Health and HC2U using the provided links or registration details in your membership materials. This step is essential for ensuring seamless access to these specific benefits. Please refer to your member guide located in the Member Portal for detailed instructions on how to complete the registration process for these services and any other services with this requirement. If you have any questions or need assistance with registration, our customer service team is ready to help. |
| 8. Can I use my services prior to my effective date? | No, services cannot be utilized before your effective date. Your access to the selected health and wellness services begins on the date specified in your membership materials. To ensure you receive the full benefits of your subscription, please wait until your effective date to start using your services. If you have any questions about your effective date, our customer service team is available to assist you. |
| 9. Are there any claim forms needed to use these services? | No, Benefit Boost is not insurance. There are no claim forms needed to utilize Benefit Boost services, making it a hassle-free and claims-free experience. Members can access services by following the procedures outlined in the "How to Use" section of the Member Portal and detailed in your member guide. The process for using these services is straightforward and designed for your convenience. |
| 10. How are payments processed? | Payments are processed monthly until cancellation via Bank Draft (EFT) or Credit Card (Amex, Visa or MasterCard). Recurring payments are automatically scheduled on the 5th of each month for 1st effective dates and 15th of the month for 15th effective dates to ensure uninterrupted access to your chosen services. When your payments are processed, the billing descriptor that will show up on your credit card or bank statement is UBAGAP8664384274. The digits at the end correspond to our phone number. |
| 11. How do I change my payment information? | Our Billing webpage includes the instructions and forms for many of the billing scenarios you might encounter including changing billing, what happens if there is a NSF and more. |
| 12. Can I make changes to my subscription? | Yes, you can adjust your subscription as your needs change. Simply log into your Member Portal or contact our customer service team to make modifications to your subscription. You can also add additional dependents using the form or remove dependents from your membership by contacting our customer service team or in the Member Portal. You can also request Email Address and/or Mailing Address changes using the forms or by contacting our customer service team. |
| 13. What is the refund policy? | If you are not satisfied, you can cancel and request a full refund within the first 30 days of your subscription by contacting your Personal Member Concierge. You can review our full refund policy located on our Terms and Conditions page. |
| 14. What types of services are included in BB program? | Services include doctor visits, urgent care visits, dental and prescription discounts, multi-vitamins, virtual primary care, virtual urgent care, virtual talk therapy and more. Specific offerings may vary based on your selected subscription program and may not be available in all states. View options here. |
| 15. Are there additional discounts available? | Our Bundled Packages, Benefit Boost 1.0 and Benefit Boost 2.0 includes additional discounts and services not available through individual subscriptions, providing extra value for members. |
| 16. How can I get help if I have questions or issues? | Our dedicated customer service team is available to assist you. You can reach them via phone, email, or the Member Portal through general or target inquiry requests for guidance and support. |
| 17. How can I access my Member Guide and Digital ID card? | All fulfillment materials, such as your signed Enrollment Application, Member Guide, Digital ID Card, and "How to Use" instructions, can be accessed through the Member Portal. You will receive a welcome letter by mail that includes a link to the Member Portal, your Effective Date, and additional details. Once you log in to the Member Portal, you can download your guide and instructions, as well as view or print your Digital ID Card. Benefit Boost ensures that all essential resources are provided digitally for easy access and effective management of your benefits. |
| 18. What should I do if I need to cancel my Subscription? | To cancel your subscription, follow the simple process. Contact our cancellation phone number, 1-866-438-4274, use the cancellation form available on our website, email us at info@benefitboost.com, or make a request through the Member Portal. Please ensure you notify us before your next billing cycle to avoid additional charges. |
| 19. How is my personal information protected? | We prioritize your privacy and employ advanced security measures to protect your data. Our Privacy Notice provides detailed information on how your personal information is collected, used, and safeguarded. |
| 20. Can I opt out of receiving newsletters and updates? | Yes, members can opt out of receiving newsletters and updates by completing the Unsubscribe Form provided in our communications. |
Welcome to the Benefit Boost News section, your go-to source for the latest updates and announcements. Here, we keep you informed about any changes to our services, exciting new subscription options, and important notices like holiday schedules. Our commitment to innovation means we're constantly evolving to provide you with better health and wellness solutions. Whether it's an enhancement in our service offerings or a special holiday message, this section ensures you're always in the know about everything Benefit Boost. Stay connected and explore how we continue to support your wellness journey with timely and relevant information.
Benefit Boost Subscription services, benefits and programs are not insurance.