The description of the plan below is for new memberships enrolled on 10/3/24 and later.
Prior versions of this membership plan may vary. Review the Member Portal for full details of the plan in which you are enrolled.
Available in: All 50 U.S. States
The Virtual Primary Care program offers access to speak with a board-certified physician virtually nationwide and when medically necessary, get prescriptions^ sent directly to your pharmacy. With Lyric Virtual Primary Care, you are able to select a Primary Care Physician for Virtual Primary Care visits, and you also enjoy an Annual Chemistry Lab Panel, Virtual Urgent Care Visits, Virtual Telephonic Counseling, and Virtual Dermatology visits.
^Lyric does not prescribe DEA controlled substances, lifestyle drugs, and certain other drugs which may be harmful because of their potential for abuse. Lyric does not guarantee that a prescription will be written. Lyric physicians reserve the right to deny care for potential misuse of services. This is not insurance.
Monthly Membership Subscription Cost:
$30 for an for Individual
$60 for Individual+1 or Family
Telehealth services provided by
$0.00 Access Fee for virtual visits with your membership subscription
Virtual Primary Care addresses the biggest pain points in our healthcare system:
Lyric Health offers access to Board-certified physicians either a phone call or click away, to manage routine and ongoing health conditions, medication adherence, and preventive care. Set up your account today and get real simple access to care.
Virtual Primary Care (VPC) provides patients face-to-face visits with their physicians across devices. With VPC, patients can connect with a physician by phone or video technology, enabling both the physician and patient to experience the complete benefit of establishing a relationship, without having to step foot into a doctor's office. VPC also includes once-a-year (1) adult male and/or (1) adult female chemistry lab panel (see further below for more details on labs).
QUICK FACTS
When to use Virtual Primary Care services
The goal is to provide you with convenient, affordable healthcare, when you need it most. Members can select a Primary Care physician to manage their routine and ongoing health conditions, medication management, and preventive care.
^Lyric does not prescribe DEA controlled substances, lifestyle drugs, and certain other drugs which may be harmful because of their potential for abuse. Lyric does not guarantee that a prescription will be written. Lyric physicians reserve the right to deny care for potential misuse of services. This is not insurance.
With Lyric Health Virtual Primary Care, you will have access to $0 member cost for once-a-year (1) adult male and/or (1) adult femal chemistry lab panel*.
During the Virtual Primary Care visit, the physician might order labs during the consult. The care team will coordinate setting up the lab appointment or ordering the at-home biometric screening kit. This lab service is offered locally through LabCorp and Quest. There is also a one-time Health Risk Assessment (to be completed before the initial VPC consult).
*All other labs are available for the member to pay the discounted cash prixe or through their insurance.
Members can request the at-home biometric screeing kit, which will be sent prior to the annual visit. The kit includes vitals like Blood Pressure, Resting Heart Rate, Waist Measurement, Body Mass Index, Relative Fat Mass, Cholesterol, HDL, LDL Glucose, and Triglycerides biomarkers. In addition, more-indepth labs can be conducted at a local lab.
Virtual Dermatology makes getting your skin, nail, and hair ailments resolved in a cinch. Members receive 3 free sessions per year, per family.*
Connect with a board-certified Dermatologist who can treat and diagnose hundreds of common skin, nail and hair conditions, as well as help manage chronic skin conditions. No more waiting weeks to sit in an overbooked Dermatology waiting room. Receive a treatment plan and prescription^, if needed within 72 hours after the consultation request.
How it Works
Once account registration is complete, a consultation with a Dermatoligist can be requested via phone or video 24/7 by calling the toll-free number or logging into your account.
Video consultations are required for members in the following states: AR, AZ, IA, ID & IN scheduled for a specific time with a specific provider based on his/her avialability.
*Additional consultations beyond the 3 free sessions per family per year are available at a discounted rate.
^Lyric does not prescribe DEA controlled substances, lifestyle drugs, and certain other drugs which nay be harmful because of their potential for abuse. Lyric does not guarantee that a prescription will be written. Lyric physicians reserve the right to deny care for potential misuse of services. This is not insurance.
Get personal answers to your questions and receive the confidential support you need with Lyric Health.
Unlimited access to board-certified physicians, pharmacists, dentists, dietitians, and fitness experts who provide personal answers to all health-related questions. You will have the ability to easily get your questions answered and receive the confidential support you need.
Once account registration is complete, log in to your portal and message a specialist. You will receive a response within 24 hours.
Professional support you need navigating the complex healthcare system.
Members have 24/7/365 access to Lyric Health's dedicated team of Care Navigators to provide professional support in navigating the complexities of the healthcare system. Healthcare as it should be.
What to use Care Navigation For:
Once account registration is complete, you will have access to this service by simply contacting the Care Navigation member service number. Please have your insurance information ready when you call.
VIRTUAL URGENT CARE VISITS
$0 Access Fee for virtual visits with your membership subscription.
Receive the care you need from anywhere, anytime! Ideal for common illnesses and minor injuries like allergies, flu symptoms, sinus symptoms, UTIs and more.
Consultations with a doctor can be requested 24/7 by calling the toll free number or logging into your account. Diagnostic consultations are available by phone or video for evaluations, diagnosis, and prescriptions^ (if appropriate). Virtual Urgent Care consultations are free of charge. There is also a convenient ask a doctor option available via the portal for general medical questions at no cost.
Quick Virtual Urgent Care Facts
HOW IT WORKS
During the consultation scheduling process, you will complete/update your EHR (Electronic Health Record). Your medical history provides doctors with the information they need to make an accurate diagnosis. Consultations will take place within 2 hours of the initial request or scheduled for a specific time.
Lyric Health also gives you access to your consultations history any time, which you can download and take to your physician.
^Lyric does not prescribe DEA controlled substances, lifestyle drugs, and certain other drugs which may be harmful because of their potential for abuse. Lyric does not guarantee that a prescription will be written. Lyric physicians reserve the right to deny care for potential misuse of services.THIS IS NOT INSURANCE.
Improving access to mental healthcare with $0 Access Fee for Virtual Talk Therapy Visits.
There's no denying the importance of well-being to your overall health. Taking care of your mental health is just as important as managing the physical aspect. Telephonic Counseling and Support provides confidential, unlimited consultation, counseling and referral services for members.
Quick Virtual Talk Therapy Facts
Telephonic counselors work with members to identify specific issues and next steps to address, taking the guess work out of who to see in the event they may need additional services. They assist in identifying specialty providers and services that would be most appropriate for the situation. Members can also receive assistance with scheduling appointments and setting up follow up services.
Members can also access Virtual Psychology and Virtual Psychiatry for discounted rate. Consultation fees apply.
Support you need, when you need it! Therapy from the comfort and privacy of your own home or office. Members receive a discounted rate for Psychiatry sessions*.
Connect with a U.S. based, board-certified Psychiatrist who can diagnose, treat, conduct psychotherapy and prescribe medications^ for a range of mental health disorders, as necessary. Once account registration is complete, a consultation can be requested via phone or video 24/7 by calling the toll-free number or logging into your account. Consultations can be scheduled for M-F, 8 am - 5 pm CST.
Examples of Virtual Psychiatry Services
*A consultation fee applies. Prescriptions are not guaranteed.
^Lyric does not prescribe DEA controlled substances, lifestyle drugs, and certain other drugs which may be harmful because of their potential for abuse. Lyric does not guarantee that a prescription will be written. Lyric physicians reserve the right to deny care for potential misuse of services. This is not insurance.
Support you need when you need it! Therapy from the comfort and privacy of your own home or office. Members receive a discounted rate for Psychology sessions*.
Speak with a licensed Psychologist for one-to-one session(s) to assess your symptoms and evaluate your medical, psychological and family history to determine a productive treatment plan. Once registration is complete, a phone or video visit with a psychologist can be requested 24/7 by calling or logging into your account, requesting a consultation and describe the feelings you are experiencing. Consultations can be scheduled for M-F, 8 am - 5 pm CST. A Psychologist will contact you for the appointment and access your symptoms, evaluate your medical and family history, and help determine a course of action moving forward. On-going therapy sessions encouraged and can be requested by logging into your Lyric account online or app.
*A consultation fee applies.
Account registrations is required for use for all services.
To activate your account, have the Primary Member's:
Accessing your Virtual Care is simple!
Visit the Lyric website at the link given in your member guide or download the Lyric app from the App Store or Google Play store. You can also scan the QR code in your member guide for quick access to the app.
There are 2 important phone numbers that you can use for Virtual Urgent care including Virtual Psychiatry & Psychology services and Counseling and support services. Follow the prompts to activate and register yourself and your dependents. You can add up to 6 additional dependents aged 18 and over. Dependents age 18 and over are prompted to set up their own account prior to use.
Throught instant text and push alerts, users can seamlessly participate in video or audio sessions via web browsers or the mobile app, which is accessible across all devices, eliminating the need for any specific downloads.
The program is available to you, your spouse, or domestic partner and children age 2+. (if enrolleed on Benefit Boost Subscription application or later added)
24/7/365 dedicated in-house bilingual Care Navigation team to support referrals to in-network specialists - all digitally optimized as a benefit of a member's health program. (With translation line integration that supports 60+ languages.)
Members will have the ability to access a Caregiver Support tool that allows others to join video medical consults. Once a member and doctor is connected on a video call, the member and/or docdtor can click on a link to send a 3rd party a link for them to join the session. The app's real-time text and push notifications allow for an effortless connection via video or audio. This inclusive approach ensures that family members, caregivers, and specialty providers can join discussions seamlessly, fostering a collaborative and comprehensive care environment.
Members will have the ability to select and stay with the same provider for on-going treatment. The member will select from a planel of providers through the member portal when selecting a VPC consult. During the VPC consult request a list of providers, along with their schedules will appear for a selection.
Access to your records
Lyric Health gives you access to your consultations history at any time which you can download and take to your physician.
Lyric does not prescribe DEA controlled substances, lifestyle drugs, and certain other drugs which may be harmful because of their potential for abuse. Lyric does not guarantee that a prescription will be written. Lyric physicians reserve the right to deny care for potential misuse of services. VPC consultations are required to be scheduled 3-hours in advance and by appointment only. No children under the age of 2. THIS IS NOT INSURANCE.
Licensed healthcare providers provide clinical services through medical practices affiliated with Lyric and other network providers. Additional or different telehealth requirements may be applicable in certain states; see www.getlyric.com for full terms and conditions.
Save on prescriptions at a participating retail pharmacy with the Retail Prescription Discount card. On average, you'll save 15% off the cash price for Brand drugs and 40% off Generic drugs. In the event a pharmacy's price is lower than our discounted price, you will always receive the lowest price available. Use the web tool to locate a participating pharmacy, get your discounted pharmacy pricing and research your drug and cost-effective alternatives.
Prescription Disocunts with Paramount RX® are not affiliated with Lyric Health.
THIS IS NOT INSURANCE. IF YOU PURCHASE THIS PLAN, YOU ARE SIGNING UP FOR A MONTLY MEMBERSHIP SUBSCRIPTION.
Read the brochure carefully. This is a brief description of Virtual Primary Care telehealth services (virtual primary care physician, labs, virtual urgent care, virtual talk therapy visit, virtual dermatology and more) provided by Lyric Health; and a prescription discount program provided by Paramount RX®; and is not an insurance contract. This is not a qualified health plan under the Affordable Care Act (ACA). Some services may be covered by a qualified health plan under the ACA. This plan does not meet the minimum creditable coverage requirements under M.G.L.c. 111M and 956 CMR 5.00. This is not a Medicare prescription drug plan. Under the prescription discount card available as part of this plan, discounts are available at participating providers for prescription services. The plan does not make payments directly to providers. The plan member is obligated to pay for all services at participating providers. The range of discounts will vary depending on the provider, specific medication, and geographical area.
While we believe you will be pleased with your overall membership product, we cannot however warrant or guarantee the performance of any service. Services and plan cost are subject to change. Plan features and availability may vary by state. For billing, customer service, fulfillment or membership questions, contact us at 866-438-4274
Lyric Health, Paramount RX®, and HealthyAmerica are separate legal entities and have sole financial responsibility for their own products.
