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The description of the plan below is for new memberships enrolled on 5/9/24 and later.
Prior versions of this membership plan may vary. Review the Member Portal for full details of the plan in which you are enrolled.



LYRIC VIRTUAL VISITS WITH THIS BENEFIT BOOST SUBSCRIPTION
(Includes Virtual Urgent Care and Virtual Talk Therapy Visits)

Virtual Care

Lyric Health Virtual Visits

Available in: All 50 U.S. States

The Lyric Health Virtual Visits (Virtual Urgent Care and Virtual Talk Therapy) program offers access to speak with a board-certified medical provider virtually nationwide and when medically necessary, get prescriptions^ sent directly to your pharmacy. This convenient program allows you to seek medical care 24/7 and 365 days a year.

^Lyric does not prescribe DEA controlled substances, lifestyle drugs, and certain other drugs which may be harmful because of their potential for abuse. Lyric does not guarantee that a prescription will be written. Lyric physicians reserve the right to deny care for potential misuse of services. This is not insurance.

Monthly Membership Subscription Cost:
$10 for an for Individual
$20 for Individual+1
$30 for Family

Lyric Health Virtual Visits, a Benefit Boost Subscription Product

A BENEFIT BOOST SUBSCRIPTION PLAN

Lyric Health Virtual Visits

Convenient, immediate
and helps you save time.




Telehealth services provided by

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Lyric Health Virtual Visits
Virtual Urgent Care & Virtual Talk Therapy Visits

VIRTUAL URGENT CARE VISITS

$0 Access Fee for virtual visits with your membership subscription.

Receive the care you need from anywhere, anytime! Ideal for common illnesses and minor injuries like allergies, flu symptoms, sinus symptoms, UTIs and more.

Consultations with a doctor can be requested 24/7 by calling the toll free number or logging into your account. Diagnostic consultations are available by phone or video for evaluations, diagnosis, and prescriptions^ (if appropriate). Virtual Urgent Care consultations are free of charge. There is also a convenient ask a doctor option available via the portal for general medical questions at no cost.

Quick Virtual Urgent Care Facts

  • Available Nationwide
  • Healthcare 24/7/365
  • Speak to a Care Coordinator who will triage and update the patient's Electronic Health Record (EHR)
  • Diagnosis & treatment provided by state-licensed, board certified medical providers
  • Prescriptions can be picked up locally^

HOW IT WORKS
During the consultation scheduling process, you will complete/update your EHR (Electronic Health Record). Your medical history provides doctors with the information they need to make an accurate diagnosis. Consultations will take place within 2 hours of the initial request or scheduled for a specific time.

Lyric Health also gives you access to your consultations history any time, which you can download and take to your physician.

^Lyric does not prescribe DEA controlled substances, lifestyle drugs, and certain other drugs which may be harmful because of their potential for abuse. Lyric does not guarantee that a prescription will be written. Lyric physicians reserve the right to deny care for potential misuse of services.THIS IS NOT INSURANCE.






VIRTUAL TALK THERAPY VISITS
WITH TELEPHONIC COUNSELING

Improving access to mental healthcare with $0 Access Fee for Virtual Talk Therapy Visits.

There's no denying the importance of well-being to your overall health. Taking care of your mental health is just as important as managing the physical aspect. Telephonic Counseling and Support provides confidential, unlimited consultation, counseling and referral services for members.

Quick Virtual Talk Therapy Facts

  • 24/7 Access to Master's Level Counselors
  • No Access Fee
  • Session available via telephone or video
  • Immediate Crisis Support
  • Supportive counseling and subsequent sessions
  • 100% follow-up with Original Counselor
  • Customer referral (if needed) to medial, behavioral health plans or community resources

Telephonic counselors work with members to identify specific issues and next steps to address, taking the guess work out of who to see in the event they may need additional services. They assist in identifying specialty providers and services that would be most appropriate for the situation. Members can also receive assistance with scheduling appointments and setting up follow up services.






ADDITIONAL SERVICES AVAILABLE

Members can also access Virtual Psychology and Virtual Psychiatry for discounted rate. Consultation fees apply.




Virtual Psychiatrist

Support you need, when you need it! Therapy from the comfort and privacy of your own home or office. Members receive a discounted rate for Psychiatry sessions*.

Connect with a U.S. based, board-certified Psychiatrist who can diagnose, treat, conduct psychotherapy and prescribe medications^ for a range of mental health disorders, as necessary. Once account registration is complete, a consultation can be requested via phone or video 24/7 by calling the toll-free number or logging into your account. Consultations can be scheduled for M-F, 8 am - 5 pm CST.

Examples of Virtual Psychiatry Services

  • Addictive Behaviors
  • Anxiety
  • Depression
  • Bipolar Disorder
  • Panic Disorder
  • Trauma, PTSD, and more

*A consultation fee applies. Prescriptions are not guaranteed.

^Lyric does not prescribe DEA controlled substances, lifestyle drugs, and certain other drugs which may be harmful because of their potential for abuse. Lyric does not guarantee that a prescription will be written. Lyric physicians reserve the right to deny care for potential misuse of services. This is not insurance.




Virtual Psychologist

Support you need when you need it! Therapy from the comfort and privacy of your own home or office. Members receive a discounted rate for Psychology sessions*.

Speak with a licensed Psychologist for one-to-one session(s) to assess your symptoms and evaluate your medical, psychological and family history to determine a productive treatment plan. Once registration is complete, a phone or video visit with a psychologist can be requested 24/7 by calling or logging into your account, requesting a consultation and describe the feelings you are experiencing. Consultations can be scheduled for M-F, 8 am - 5 pm CST. A Psychologist will contact you for the appointment and access your symptoms, evaluate your medical and family history, and help determine a course of action moving forward. On-going therapy sessions encouraged and can be requested by logging into your Lyric account online or app.

*A consultation fee applies.





Activating Your Account

Account registrations is required for use for all services.

To activate your account, have the Primary Member's:

  • Last Name
  • Date of Birth
  • Zip Code

Accessing your Virtual Care is simple!

Visit the Lyric website at the link given in your member guide or download the Lyric app from the App Store or Google Play store. You can also scan the QR code in your member guide for quick access to the app.

There are 2 important phone numbers that you can use for Virtual Urgent care including Virtual Psychiatry & Psychology services and Counseling and support services. Follow the prompts to activate and register yourself and your dependents. Dependents age 18 and over are prompted to set up their own account prior to use.

Throught instant text and push alerts, users can seamlessly participate in video or audio sessions via web browsers or the mobile app, which is accessible across all devices, eliminating the need for any specific downloads.






Who can use service

The program is available to you, your spouse, or domestic partner and children age 2+. (if enrolleed on Benefit Boost Subscription application or later added)






Biligual Care Navigation Team

24/7/365 dedicated in-house bilingual Care Navigation team to support referrals to in-network specialists - all digitally optimized as a benefit of a member's health program. (With translation line integration that supports 60+ languages.)






LYRIC HEALTH DISCLOSURE

Lyric does not prescribe DEA controlled substances, lifestyle drugs, and certain other drugs which may be harmful because of their potential for abuse. Lyric does not guarantee that a prescription will be written. Lyric physicians reserve the right to deny care for potential misuse of services. VPC consultations are required to be scheduled 3-hours in advance and by appointment only. No children under the age of 2. THIS IS NOT INSURANCE.

Licensed healthcare providers provide clinical services through medical practices affiliated with Lyric and other network providers. Additional or different telehealth requirements may be applicable in certain states; see www.getlyric.com for full terms and conditions.









THIS IS NOT INSURANCE. IF YOU PURCHASE THIS PLAN, YOU ARE SIGNING UP FOR A MONTLY MEMBERSHIP SUBSCRIPTION.


Read the brochure carefully. Read the guide carefully. This is a brief description of a virtual urgent care and talk therapy telehealth service provided by Lyric Health and is not an insurance contract. This is not a qualified health plan under the Affordable Care Act (ACA). Some services may be covered by a qualified health plan under the ACA. This plan does not meet the minimum creditable coverage requirements under M.G.L.c 111M and 956 CMR 5.00. This is not a Medicare prescription drug plan.

While we believe you will be pleased with your overall membership plan, we cannot however warrant or guarantee the performance of any service. Services and plan cost are subject to change. Plan features and availability may vary by state. For billing, customer service, fulfillment or membership questions, contact us at 866-438-4274.

Lyric Health and HealthyAmerica are separate legal entities and have sole financial responsibility for their own products.







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